WONGARI - FAQs
FAQ's: ALL THE QUESTIONS YOU WEREN'T AFRAID TO ASK
Wongari Eco Retreat is alert and pro-active around the developing COVID-19 pandemic that confronts us all.
Naturally, we need to respond as a small business in tourist accommodation and offering short-term stays.
How is Wongari changing its practices to meet the challenges of COVID-19?
And what is Wongari's policy regarding the possibility of cancellation in these uncertain times.
Firstly, our aim is to be able to weather the turmoil created by the COVID-19 pandemic and continue to offer accommodation that is safe and restorative.
Provided below is a description of our efforts, and your guarantee, that we are doing all that is possible (and more) to act responsibly in face of this pandemic.
Your time here will be safe.
Our greatest advantage is our relative isolation. We do not get much traffic on Christmas Creek Road. Our two cabins, set on a 60 acre property, are 150m apart but still have their own private creek frontage. Each cabin has its own gated entry.
As a matter of course we have always tried to keep our cabins in perfect condition. But we are taking extra steps to ensure the best possible practice is maintained in matters of hygiene.
All of our linen is thoroughly washed at 95'C. We add eucalyptus oil to enhance the clean.
The duvet cover is included in our washing routine after every visit.
We do not outsource this work. Our labour is your guarantee.
Linen also has a minimum time in reserve/storage, after every use. Time in storage is upwards of 96 hours. The COVID-19 virus survives on hard surfaces for around 72 hours. Therefore, it is an added measure of sterilization.
Every hard surface is cleaned with disinfectant and includes chair frames, light switches, appliances, our two-way, wifi speaker, lamps, all door handles and window sills.
We wear gloves.
Social Distancing is maintained with our guests when they are being welcomed. We can communicate at all other times by two way. But as our cabins are self-contained there is little need for further contact.
IF A CANCELLATION HAPPENS:
We also have a policy of full refund for any cancellation initiated by a prospective guest. We have every confidence that our guests will cancel only when they believe it is the most responsible action to take. We simply request that we have as much notice as possible so we will have a chance to fill the new vacancy. This request is not a condition.
Similarly, for whatever reason, if we are forced to cancel a guest's stay here at Wongari we will refund all the money received to date. In full. And immediately.
Further, for whatever reason, if we are forced to cancel a reservation without a minimum of a fortnight’s notice, we will offer a free and equivalent stay at another time, and at your choosing, in a period outside of the current pandemic event. Any monies already paid will be immediately refunded.
Finally, like everyone else, we will be closely monitoring all government and media outlets, including social media, for information and recommendations pertaining to COVID-19. Our actions will be timely and appropriate.
Top of our list for up-to-date information on this global pandemic is the World Economic Forum.
Keep safe and well in 2020.
Pets are family too and that is why we welcome them accompanying our guests.
Are your pets protected against ticks? Unfortunately, they will definitely need to be protected.
Pets are generally well behaved and their owners completely responsible, but we find some need to have a few pointers.
So, please keep your pet off the linen and the furniture - especially if they tend to lose hair.
We do not charge any money nor do we ask for any security so please leave the cabin as if no pet had there (this is added just after a bad experience with a German Shephard's owners who either didn't have a clue or just didn't care).
There is a maximum of two pets only.
We provide two bowls only. You will need to bring your pet's own bedding.
Our showers aren't for washing pets. Nor should the towels provided be used to dry your dog. There are outside taps where you can wash and dry your pet.
Pets should not be left alone in the cabin.
We appreciate our guests co-operation in this matter as we are keen to continue to make our cabins welcoming to pets at no cost to their owners.
We say more about pets on another page.
Our Checkin (Hello) time is 2pm.
Our Checkout (Farewell) time is 10am.
However, if you wish to come earlier, and we can accommodate this, or you need to do is contact us a few days before your arrival day for confirmation.
The short answer is: No.
But for a good reason we would love to share with you. (or maybe you know this already?)
At Wongari we try to create a space that is natural and stress free. In order to acheive this we think that it is important to have a technology 'detox'. We are so tuned into our fast paced and busy built environment that we neglect our natural one. We need to disconnect the one in order to re-connect to the other. It's in our genes you might say.
So we offer a self-contained cabin without a TV, without mobile reception and without wi-fi. Wongari is a 'technology-free' zone.
And, for once, even if it is for a little while, you are off-grid, uncontactable and free to relax, unwind and re-connect.
At Wongari we see the absence of technology as a service to you. We welcome you to try our 'detox'.
You will be surprised and pleased at the difference it makes.
Our kitchen has everything you may need or want. From a generous size fridge to wood-fired oven (best used in Winter).
We have all the implements and utensils that a good kitchen should keep as standard.
If you wish to relax on your stay here by testing your culinary skills then you will be well catered to at Wongari.
While the two cabins are very different in some respects and totally the similiar in others.
But, in brief, I can tell you that the essential difference, in a collective opinion of sorts, is that Serenity is buried in a forest just 15m from the creek and is very, very private. In winter you really do appreciate the fires. But it also has AC.
Bimbul, on the other hand, is much more open to the views and sits at the canopy level of a grove of Hoop Pine trees. It is about 50m from Christmas creek which you can see and hear always. Bimbul is run by renewable hydro-electric power and has expansive views, is private and has a north-east aspect that really is taken advantage of by Bimbul's 'picture frame' daybed.
Otherwise, both share all the comforts and amenitities that you would expect in a truly self-contained cabin.
You can see photos of the two cabins from these links:
https://wp.me/p8aGRp-7x for Bimbul
https://wp.me/p8aGRp-8c for Serenity
There are a number of walks nearby our cabins that we often recommend to Guests.
The most convenient and popular is to simply walk our 6 kilometer stretch of Christmas Creek Road. Around every bend is a vista and the valley neighbours are very friendly.
For a more serious walk you can start at the Lamington National Park entry just two more kilometers from the cabins at the end of Christmas Creek Road.
You could start with Westray's, continue on to Larapinta Falls or, for a more challenging walk, go vertical to Stinson's Plane Wreck site and Point Lookout.
We have a Powerspout PLT hydro-electric system that generates all the power our cabin requires: plus some.
It is the best renewable power source available. It uses water that goes straight back to Christmas Creek; it is 24/7; we consume nothing; and it has created its own little creek we call 'Bimbul Creek'.
Of course you have to be lucky enough to have permanent water in a convenient place to throw your pipe. In Waterfall Creek, coming as it does from Lamington Plateau, we have the best creek ever.
But the service doesn't quite come with a flick of the button. There are certain behaviours that our guests are requested to observe.
Like, use power (the hydro needs to know it is being loved); like, 10-15minutes of shower time in a day; like using some power at some time even if you are happy to use none at all (really! our turbine loves to be used); like, don't use all the appliances at the one time.
The only downside to our hydro system, as much as I can tell, is that the occasional tree or flood may take out our pipe. But that is more than made up for when Energex loses power but Bimbul doesn't.
It's a Great system. You'll love it we're sure.
We provide the fire wood for both our indoor and outdoor fireplaces
Both cabins have indoor and outdoor fireplaces.
The short answer is No.
Our fencing is rural ie posts, pickets and barbwire. They keep our cattle out but little else.
However, we find that your pets rarely wander from your side though they have acres to explore. We suspect they appreciate their security as much as their freedom - and your company as well.